EVALUATION OF POLICIES GOVERNING THE LICENSING PROCESS FOR PROFESSIONAL CERTIFICATION BODIES (LSP) BY THE NATIONAL PROFESSIONAL CERTIFICATION AGENCY (BNSP) IN 2025
DOI:
https://doi.org/10.58890/jkb.v18i1.564Keywords:
Evaluasi Kebijakan, Pelayanan Publik, Lisensi Badan Sertifikasi Profesional (LSP), Badan Sertifikasi Profesional Nasional (BNSP), Model Evaluasi Ketidaksesuaian (DEM).Abstract
This study aims to evaluate the policy governing the licensing service process for Professional Certification Bodies (Lembaga Sertifikasi Profesi/LSP) conducted by the National Professional Certification Agency (BNSP) in 2025. A qualitative approach was employed using the Discrepancy Evaluation Model (DEM), covering the stages of design, installation, process, results, and improvement. Data were collected through interviews, observations, and document analysis to assess the conformity between policy standards and service implementation. The findings indicate that the LSP licensing service has generally been implemented in accordance with existing regulations. However, several gaps remain, including limitations in standard operating procedures, inter-unit coordination, information transparency, service time certainty, and the utilization of digital technology. Improvement efforts have been undertaken through procedural refinement, enhanced coordination, technical guidance, and the strengthening of digital-based service systems. The study concludes that continuous policy evaluation is essential to improve the effectiveness, efficiency, transparency, and accountability of LSP licensing services, thereby supporting better governance of Indonesia's national professional competency certification system.
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